We aim to provide clear and accurate information.
How to Raise a Complaint
If you are unhappy with our service, please contact us with:
Your name
A description of the issue
Any relevant reference details
We will acknowledge complaints and aim to respond within a reasonable timeframe.
Escalation
Complaints relating to:
Billing
Network performance
Service faults
Must be escalated directly to the service provider, as we do not control these areas.